Amazon Sellers Adopt New Tactics to Counter Negative Reviews

Amazon Sellers Adopt New Tactics to Counter Negative Reviews

This article delves into common strategies for Amazon sellers to handle negative reviews, including email communication, contacting buyers on the platform, using the Report Abuse feature, highlighting positive Q&A, and leveraging buyer show videos. From a data analysis perspective, it emphasizes the importance of quantifying the impact of negative reviews, continuous monitoring, analyzing root causes, optimizing product descriptions, and improving customer service quality. The aim is to help sellers manage negative reviews more effectively and enhance product competitiveness.

01/06/2026 Logistics Industry Insights
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Ebay Sellers Guide How to Avoid Negative Feedback Disputes

Ebay Sellers Guide How to Avoid Negative Feedback Disputes

This article delves into three common dispute types on eBay: Item Not as Described (INAD), Non-Payment, and Item Not Received (INR). It provides effective response strategies and key timelines to help sellers resolve crises, regain buyer trust, and improve store operations. The analysis focuses on practical approaches to navigating these challenges and minimizing negative impacts on seller reputation and sales performance, ultimately contributing to a more successful and sustainable eBay business.

12/29/2025 Logistics Encyclopedia
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Amazon Sellers Advised on SKU Replacement Amid Negative Reviews

Amazon Sellers Advised on SKU Replacement Amid Negative Reviews

This article delves into the strategy of replacing an ASIN when dealing with negative reviews on Amazon. It analyzes when to consider ASIN replacement, the specific operational process, potential risks, and important considerations. The article emphasizes the importance of data-driven decision-making. Sellers should comprehensively consider key metrics such as negative review rate, conversion rate, and sales revenue to carefully evaluate the necessity and feasibility of ASIN replacement. A cautious and informed approach is crucial for successful implementation.

12/30/2025 Logistics Encyclopedia
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Amazon Sellers Cut Ad Costs with Negative ASIN Targeting

Amazon Sellers Cut Ad Costs with Negative ASIN Targeting

Amazon PPC has undergone a significant upgrade with the introduction of Negative ASIN and product targeting features, enabling sellers to precisely control ad placements and prevent wasted ad spend. This article details how to leverage these features to improve conversion rates, click-through rates, and ACOS. It also shares strategies and techniques for large-scale implementation of negative products, helping sellers maximize advertising effectiveness and achieve optimal campaign performance by precisely targeting or excluding specific products from their PPC campaigns.

12/30/2025 Logistics Industry Insights
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Amazon Sellers Face KYC Hurdles and Negative Review Challenges

Amazon Sellers Face KYC Hurdles and Negative Review Challenges

This article delves into strategies for handling negative reviews on Amazon for new products, including identifying the nature of the reviews, adjusting variation strategies, rapidly accumulating positive reviews, and providing excellent after-sales service. It also interprets potential KYC verification requirements on Amazon US, offering advice to sellers on how to respond. The goal is to help sellers navigate crises and achieve stable and sustainable growth. By understanding these challenges and proactively implementing solutions, sellers can mitigate risks and optimize their performance on the Amazon platform.

12/30/2025 Logistics Industry Insights
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Chinas Ecommerce Giants Offer Lavish Incentives to Retain Talent

Chinas Ecommerce Giants Offer Lavish Incentives to Retain Talent

Generous incentives offered by successful cross-border e-commerce sellers are sparking heated discussions, with rewards like BMWs, equity incentives, and housing loans emerging. This article delves into the reasons behind this trend, explores the universality of these incentive models, and offers development suggestions for cross-border e-commerce professionals. Facing increasing industry competition and talent scarcity, companies need to establish robust incentive mechanisms. Meanwhile, e-commerce professionals must continuously improve their skills to seize opportunities. A well-designed incentive system and continuous self-improvement are crucial for success in this dynamic market.

12/30/2025 Logistics Industry Insights
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Amazons Noreturn Refund Policy Sparks Seller Concerns

Amazons Noreturn Refund Policy Sparks Seller Concerns

Amazon introduces new rules for managing negative reviews, allowing brand owners to contact buyers who left negative reviews and offer "refund without return." This aims to enhance brand loyalty but carries the risk of abuse. Sellers need to actively monitor reviews, develop communication strategies, utilize refunds reasonably, and fundamentally improve product quality and service levels. This new policy encourages proactive engagement and emphasizes the importance of addressing customer concerns to mitigate the impact of negative feedback.

01/04/2026 Logistics Industry Insights
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Ebay Sellers Advised on Countering Unfair Ratings

Ebay Sellers Advised on Countering Unfair Ratings

Negative feedback on eBay isn't a death sentence for stores. Sellers can effectively manage it by improving product quality, engaging in proactive communication, and leveraging platform rules. Malicious reviews can be reported. Maintaining a good store reputation in the long run is crucial. To avoid store closure due to excessive negative feedback, prioritize daily operations and ensure service quality. Addressing customer concerns promptly and providing excellent customer service are key to mitigating the impact of negative reviews and preventing account suspension.

01/05/2026 Customs Knowledge
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Guide to Optimizing Underperforming Amazon Ad Keywords

Guide to Optimizing Underperforming Amazon Ad Keywords

Don't be too quick to negate Amazon advertising keywords! Differentiate relevance and precisely negate irrelevant terms. Related keywords require analysis and should be negated cautiously. Continuous optimization and adjustment are crucial for maximizing campaign performance. Focus on identifying keywords that are truly detrimental to your advertising goals before implementing negative keywords. Regularly review and refine your negative keyword list to ensure you're not inadvertently blocking valuable traffic and sales.

01/05/2026 Customs Knowledge
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Walmart's New Chapter in the Chinese Market Strategy

Walmart's New Chapter in the Chinese Market Strategy

Walmart's sustained investment in the Chinese market highlights the significance of its global e-commerce strategy. By establishing multiple local offices, Walmart actively explores the potential of Chinese industrial hubs and supports local merchants in expanding into the global market. Alongside a significant increase in the number of active sellers, Walmart has launched new seller incentive programs.

06/26/2025 Logistics
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